Return Policy

PLEASE READ THIS CAREFULLY, IT'S VERY IMPORTANT.

*Please make sure you have the correct mailing address*

Exceptions / non-returnable items
If an item you ordered was damaged or not the correct item you purchased, it can be returned.

Certain types of items cannot be returned, like commissioned artworks and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

WE DON'T OFFER GIFT CARDS!

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you have not received your refund yet, please get in touch with us at denleytwins@identicaleternalsuns.com. 

Exceptions for Returns

 In order for your order to be eligible for a return, please make sure that all applies down below:

• The order was purchased in the last 14 days.

• The order is in the original packaging.

• If your order was damaged upon receiving it
• If you ordered the incorrect item

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

We have a 14-day return policy, which means you have 14 days left to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot be held responsible for any orders that were damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the order or proof of received return delivery. If there is no receipt, it's a non-returnable item.

To start a return, you can contact us at denleytwins@identicaleternalsuns.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at denleytwins@identicaleternalsuns.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Damages

IdenticalEternalSuns is not liable for any products damaged or lost during shipping. If you received your order damaged, please get in touch with the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.