FAQs

Currently located in Los Angeles, California

Once you have completed your order...(we appreciate you so much by the way) You will receive an email notifying when your items have shipped out along with a tracking number. With your tracking number you will be able to track your items with USPS if you have an account with the carrier. You can also download Shop app to track your package sucessfully.

You will get a confirmation email from us of the order you just purchased. We kindly ask you to wait at least 5 minutes to make sure confirmation number loads processes through the email. Please check your spam mail as well just in case :)

The payment methods we accept are; VISA, MASTERCARD, PayPal, Shop pay, Gpay, AMEX, Apple pay, and Discover,

Identical Eternal Suns artwork by DenleyTwins ships worldwide!

If you are currently questioning the status of your order please note that you will receive an email notifying you when your items have shipped out along with a tracking number.

 DOMESTIC ORDERS*Shipped via USPS First Class or Priority Mail* Please allow 6 - 12 business days for your order to be shipped out after order date. Shipping times do not include weekends. This time frame does not include actual delivery time through the carrier.

INTERNATIONAL ORDERS *Shipped via USPS First Class or Priority Package International Service*Please allow 6 - 12 business days for your order to be shipped out after order date. Shipping times do not include weekends. Please note actual delivery date varies by destination and your countries custom regulation/policies. 

Please allow 6 - 12 business days for your order to be processed and shipped out after order date.

You should receive your order within 5-7 business days after shipping and handling (which is around 6-12 days before hand)

Shipping times do not include weekends. This time frame does not include actual delivery time through the carrier.

If you are currently questioning the status of your order please note that you will receive an email notifying you when your items have shipped out along with a tracking number. 

Damages and issues to your order

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages

IdenticalEternalSuns is not liable for any products damaged or lost during shipping or transit. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

denleytwins@identicaleternalsuns.com.

ALL ITEMS ARE FINAL SALE! 

PLEASE READ THIS CAREFULLY, IT'S VERY IMPORTANT YOU GUYS.

*Please make sure you have the correct mailing address*

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot be held responsible for any orders that were damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the order or proof of received return delivery. If there is no receipt, it's a non-returnable item.

To start a return, you can contact us at denleytwins@identicaleternalsuns.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at denleytwins@identicaleternalsuns.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Damages

IdenticalEternalSuns is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Exceptions for Returns

 In order for your order to be eligible for a return, please make sure that all applies down below:

• The order was purchased in the last 14 days.
• The order is in the original packaging.
• The order hasn't been opened or used. 
  
• If your order was damaged upon receiving
• If you ordered the incorrect item

ALL ARTWORK IS FINAL SALE

Exceptions / non-returnable items
If an item that you ordered were damaged or not the correct item you purchased then it can be returned.

Certain types of items cannot be returned, like commissioned artworks and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

WE DON'T OFFER SALES OR GIFT CARDS!

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at denleytwins@identicaleternalsuns.com. REMEMBER FINAL SALE ONLY! SO BE SURE YOU'VE CHOSEN CAREFULLY! and have a great day :)

Exceptions for Returns

 In order for your order to be eligible for a return, please make sure that all applies down below:

• The order was purchased in the last 14 days.
• The order is in the original packaging.
• The order hasn't been opened or used. 
  
• If your order was damaged upon receiving
• If you ordered the incorrect item

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

You can give us an email regarding your concerns at Denleytwins@identicaleternalsuns.com

All of our artworks are specifically made in California United States of America.

We mostly use Heavy Body Golden acrylics, Liquitex BASICS, and Artists Loft paint for our artworks.

For mixed media projects we incorporate various materials in our works such as, rhinestones, jewelry wire, wood, rainbow film, Swarovski crystals, canvas fabric etc.

We also use Artist loft paintbrushes, Royal & Langnickel, or any good paintbrush we can find :)

At this time we aren't currently accepting commissions.

Please make sure when unwrapping the packaging to be very gentle. Some art pieces are very delicate. Make sure to place your art piece is in a safe place and secure where it wont get damaged.

Please check out our Art creations care guide down below for more information :)